Rental Management FAQs

What truly sets us apart is our comprehensive approach to rental management.  

When you entrust your property to us, you’re not just getting a rental manager – you’re gaining an entire dedicated team working to ensure your investment thrives.  

Our rental management program includes marketing specialists, a team of reservations agents, 24/7 front desk support, experienced group sales managers, and on-site housekeeping and maintenance crews. These are not merely contractors, but staff members invested in caring for your property, our guests, and the overall success of the resort. 

Moreover, by participating in Shanty Creek Resort’s rental management program, you’ll enjoy the “Shanty Creek Advantage.” This benefit provides access to premier amenities like on-site swimming pools, the resort’s fitness center, complimentary transportation within the premises.

Being part of the rental management program provides services such as; Front Desk Operations, Housekeeping, Advertising/Promotion, Security, and annual unit inspections. 

When deciding to participate in the rental management program an agreement will be sent via DocuSign. Once we receive a signed copy, our Rental Manager will sign, and a completed copy will be sent for your records. You must also submit valid proof of insurance.  

Monthly Owner statements are sent in the mail within thirty (30) days after the month’s end. This statement will reflect the previous month’s transactions including income and room rental nights, expenses. The net rental income will be disbursed via check.  

Fifty percent (50%) of the Gross Rental Income will be paid to the Manager. 

You will receive a 1099 tax form by mail prior to the deadline. When needing specific information regarding income, expenses and room rental nights that information will be on your monthly Owner statements.  

We promote Shanty Creek Resort with advertising and public relations programs. Our sales department is also responsible for seeking group guest business. Each unit is not advertised separately.  

Our maintenance department handles minor repairs that need attention between reservations. All major repairs will be either reported to the Owner to handle or in emergency situations we will contact an outside vendor to make the repair.  

Owners must submit a two-year reservation calendar and requests outside of this calendar will be based on availably. Owner reservations can be made through the Owner’s portal or through the rental management office. A housekeeping fee is applied to the Owner’s account upon check-out. 

All Owner and Owner’s guest must check in and out at the Front Desk to receive access to the unit and to ensure proper handling of the charges for the unit.  

Routine housekeeping services are provided after each rental. Services include, but are not limited to, providing and changing linens; cleaning of kitchen, including stove, dishwasher and refrigerator; cleaning of bathroom fixtures and floor covering; general dusting; vacuuming; and spot cleaning of walls and carpeting. Annual deep cleaning and carpet cleaning will also be completed by our housekeeping department and charged back to the Owner’s account. 

When replacing furniture in your unit, the Owner is responsible for disposing of all old furniture and cannot be disposed of in the dumpsters at the Resort.  

A certificate of general liability insurance must be provided naming the Manager as an “additional insured”. The policy shall insure the Manager against occurrences within the Unit or upon common elements with liability limits of not less than Five Hundred Thousand Dollars ($500,000.00) per occurrence and property damage equal to the replacement value of the personal property in the Unit.